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New return

Request a refund

I want to return the items and I want to refund purchase price or send me a voucher

Some goods cannot be returned. If we receive goods that are included in this category, they will be automatically sent back to you. Please check this list to see if there is a restriction on your return. We will automatically return any product that is not covered by the right of return at the customer's expense. By law, the right of withdrawal from the contract can be exercised within 14 days. However, for customers who are members of the Muziker Smile loyalty program, this period is extended, up to 30 days. More information.

At the same time, it´s not possible to claim a product for which has been already applied withdrawal from the contract . It´s also not possible to claim withdrawal from the contract if the product is currently part of the claim.

If you withdraw from all items in the order in one or multiple withdrawals, the shipping service will be automatically added to the last withdrawal after it is created.

Enter the Order ID and invoice number.

    Both numbers can be found in your invoice.

    The purchase amount will be refunded to me in the same way I paid it when I made the purchase.

    When paying in cash, by cash on delivery, or by another method that does not allow a refund in the same way, I agree that the refund will be credited to the following account number:

    Product data

    Invoice number

    Date of issue

    Enter the order number and invoice number to see a list of items.

    Contact person

    Please let me know next steps of resolving this withdrawal request by email.

    In order to improve quality of our services, please explain the reason for the return of the goods

    Attachments (photo, video)

    Tip: you can select multiple files at once by holding down the CTRL key on a PC (CMD on a Mac).

    Drag and drop files here
    Choose file
    Allowed file formats: jpg, jpeg, gif, png, zip, rar, pdf, doc, docx, mp4, avi

    Convenient pick-up of the parcel from your address

    Don't you have the time to or don´t you feel like dealing with the shipping back to us? Use our courier and hand over the parcel at your address.

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